More time
for care.

Bring incoming requests, patient details and pharmacy work into a shared, traceable workflow.

• Patient records, allergies, contact preferences and duplicate review
• Practice, prescriber and delegate records with defined permissions
• Product catalogues, clinic formularies and controlled availability
• Portal and manual intake with attachments and source records
• Prescribing partner connections and signed prescription records
• Order items, individual fills, deadlines and documented holds
• Clinical review, clarification requests and authorised sign-offs
• Refill requests and eligible over-the-counter product ordering

Connect the formulation, preparation and verification work behind each compounded prescription.

• Versioned master formulas, ingredients, methods and approvals
• Batch preparation, scaling, ingredient lots and actual weights
• Operator, equipment, yield and deviation records
• Quality checks, quarantine and beyond-use-date documentation
• Authorised release with a preserved sign-off history
• Supported scales, barcode scanners and label printers

Follow ingredients and stock through receipt, preparation and fulfilment, with a clear record when something needs attention.

• Purchasing, receiving, lot numbers and expiry dates
• Stock reservations, consumption, waste and adjustments
• Location inventory and controlled stock transfers
• Ingredient-to-batch-to-patient traceability
• Recall identification, quarantine and follow-up records

Keep quotes, payments and balances connected to the order, while keeping financial status separate from clinical approval.

• Patient and clinic pricing, quotes and shipping charges
• Payment collection through a supported payment provider
• Failed-payment follow-up, receipts and refunds
• Invoices, credits, statements and account balances
• Accounts receivable, ageing and transaction reconciliation

Connect preparation to dispatch, collection and delivery, with useful updates and clear ownership of exceptions.

• Address review, service selection and package records
• Shipping labels and supported carrier connections
• Pickup, carrier handover and delivery tracking
• Partial fills, split shipments and remaining quantities
• Failed delivery, damaged shipments and exception follow-up

Give patients and practices a dedicated place to follow care, take the next step and reach the pharmacy team.

• Practice access to patients, formularies and order requests
• Patient order progress, refill requests and delivery details
• Payments, receipts and authorised documents
• Scoped messages, attachments and assigned conversations
• Consent-based notifications and contact preferences
• Responsive, accessible interfaces with branding options

Bring the everyday coordination around care into visible queues, with clear priorities and room for human judgement.

• Role-based work queues, assignments and due dates
• Exception handling, follow-up tasks and escalation
• Configurable workflow rules with recorded actions
• Document storage, fax intake and matching for review
• Phone refill and status workflows through supported IVR
• Care-program enrolment, tasks and documented interventions

Give teams a useful view of their work and give operators visibility across authorised locations.

• Queue ageing, turnaround times and workflow exceptions
• Financial, delivery and operational reporting
• Role-appropriate dashboards and data exports
• Location settings, order routing and permitted transfers
• Consolidated reporting with location-level access controls

Support clinic relationships and commercial follow-up without giving sales teams unrestricted access to patient information.

• Clinic and lead records, assignments and follow-ups
• Permissioned catalogues and practice pricing
• Aggregate activity and commercial performance reporting
• Attribution and compensation statements where approved

Design for appropriate access, traceable changes and a managed transition from existing systems.

• Staff multifactor authentication and role-based permissions
• Traceable activity and controlled support access
• Pharmacy and specialist-service integrations with reconciliation
• Reviewed imports, migration checks and record exports
• Backup, recovery, monitoring and downtime procedures
• Jurisdiction-specific reporting through supported services

Insurance, specialty, infusion and long-term-care requirements are being considered as separate extensions. Availability and scope are not yet committed.

• Insurance eligibility, claims, reversals and reconciliation
• Prior authorisations, coordination of benefits and retail point of sale
• Specialty care protocols and outcomes tracking
• Infusion supplies, scheduling and facility workflows

Explore assistance with routine administrative work, with source information and human review. No autonomous clinical decisions.

• Document extraction for staff review
• Draft summaries with traceable source information
• Call triage and administrative follow-up assistance